Elegant Mermaid Wedding Dress Featuring Curved Neckline and Corset with Strapless Design and Detachable Long Train in Premium Ivory Lace

HOW TO TAKE YOUR MEASUREMENTS
Your measurements are taken to determine which size will provide the closest fit based on the designer's bridal dress size chart. We always recommend having a professional seamstress that will alter your dress take all the measurements. Please do not attempt to take the measurements yourself.

To determine accurate measurements, don't measure over your clothing. Your measurements should be taken while wearing undergarments similar to the ones you will wear with your dress. You should also wear shoes with heel height similar to what you plan on wearing with your dress.

Bust Size: Not your bra size! Take the tape horizontally around your back and bring it across your nipple line which is typically the fullest part of your bust (not under the bust). Your arms should be relaxed, down at your sides. You must wear a non padded bra when taking this measurement.

Waist Size: Take the tape horizontally around the smallest part of your waistline. Typically, it's an inch or so above your belly button and also known as the natural waistline.

Hip Size: Take the tape horizontally around the widest part of your hip across the hip bone.

Hollow to Hem: It is the frontal and vertical measurement from the bottom of your neck (indentation between your collar bones) to the floor. Please make sure you are wearing shoes with a similar heel height to those you will be wearing with your dress. Also take into consideration the fullness of your dress skirt. If your dress skirt will be full, please measure out at an angle to allow for the fullness. Most dresses come in a standard hollow-to-hem measurement, based on the size of the dress which varies from designer to designer.

How to read a size chart and select a dress size: Once you have your bust, waist, and hip measurements, please compare with the designer's size chart. It is important that you order the largest size that corresponds to your measurements. For example, if your measurements are:

Your bust fits a size 8

Your waist fits a size 6

Your hips fits a size 10

We would advise that you order size 10, and get the dress altered to fit your body. Wedding dresses are sized differently than regular clothing, so it's not uncommon to find yourself requiring one or more sizes larger than your normal dress size, but ultimately the decision of what size to order is always yours. If you fall in between two sizes, we recommend ordering the larger size.

All wedding dresses on our website are listed in "USA Dress size".

For more sizing information from the designers, we're happy to help. Please email us at cananbridal@gmail.com

Return Policy - CANAN Bridal
We strive to ensure your satisfaction with every purchase from CANAN Bridal. Please read our return policy carefully to understand the conditions and procedures for returning items.

Non-Refundable Items:
Please note that the following items are non-refundable:
1. Dresses made to individual measurements.
2.Tailor-made orders or items with customizations or modifications.
3. Final sale items and discount orders.
4. Urgent order fee and shipping fee.

Return Policy for Regular Sized Dresses (Sizes 2 - 14):
We accept returns for regular-sized dresses (sizes 2 - 14) under the following conditions:
The dress must not have any modifications or customizations. However, please note that the customer is responsible for paying shipping charges for both the return and original delivery.
A 30% restocking fee will be deducted from the refund amount, as these gowns are made to order.

Return Policy for Ready-to-Wear Items:
Ready-to-wear items can be returned, but please note that the customer is responsible for paying shipping & tax charges for both the return and original delivery.

Qualifications for a Refund:
To qualify for a refund, please adhere to the following guidelines:
Customers must contact us within 2 days of delivery to request a return.
Items must be returned within 2 days of receiving the Return Authorization.
Items must be returned in their original condition, unworn, unwashed, and with all original accessories included.

Refund Terms:
Please be aware of the following refund terms:
Only dresses ordered according to our standard size chart and without any customizations are eligible for a refund.
A 30% restocking fee will be deducted from the total refund amount.
The customer is responsible for the shipping, tax, and handling costs associated with returning the product within 5 days of receipt, using our carrier: DHL,FEDEX.
All returned items will undergo strict quality control checks before refunds are processed.
Refunds will be issued through the original payment method and may take 2 weeks to appear in your account.

Return Shipping Costs:
Please note that customers are responsible for covering the full cost of shipping and any applicable taxes associated with returning the package to our store. By taking care of the return shipping costs, you can choose the shipping method that works best for you and provide us with the necessary tracking information for a secure return.

Cancellation Policy:
You can cancel your order within 24 hours of placing it. If you need to cancel your order within 5 days of purchase and production has not yet started, a 30% cancellation fee will be applied. This fee covers administrative costs, thread allocation, pre-production, and sample preparation associated with your order. Once production has begun, the order cannot be canceled, and the item will be shipped to you as originally planned.

We hope this detailed explanation of our return policy helps you understand the process better. Our goal is to provide a fair and transparent experience, ensuring customer satisfaction every step of the way. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.